Refund Policy

Monthly Subscriptions

No Partial Month Refunds

• Monthly subscriptions are non-refundable
• You can use the Service until the end of your current billing period
• Cancel anytime to prevent future charges
• No refunds for partial months or unused time

Example: If you subscribe on January 1st and cancel on January 15th, you will not receive a refund but can continue using the Service until January 31st.

Annual Subscriptions

Pro-Rated Refunds Within 30 Days

• Full refund if canceled within 7 days of initial purchase
• Pro-rated refund (unused months) if canceled between 8-30 days
• No refunds after 30 days from purchase

Example: If you purchase a 12-month subscription and cancel after 2 months (within 30 days), you'll receive a refund for the remaining 10 months.

Downgrade Policy

No Refunds for Downgrades

• Switching from a higher tier to a lower tier does not qualify for a refund
• The downgrade takes effect at the next billing cycle
• You keep higher-tier features until the current period ends

Service Fees

Rent Payment Processing Fees: Non-Refundable

• Transaction fees charged for rent payments are non-refundable
• These fees cover payment processing costs (Stripe, ACH, credit card fees)
• Applies to both successful and failed payment attempts

Typical fees:

• ACH: 0.8% (max $5)
• Credit Card: 2.9% + $0.30
• Debit Card: 2.9% + $0.30

Failed Payments

If a payment fails due to:

• Technical Error on Our End: Full refund of fees
• Incorrect Bank Info: No refund (user error)
• Insufficient Funds: No refund (user error)
• Payment Method Decline: No refund (bank/card issuer)

Service Disruptions

You may be eligible for a refund if:

• Service is unavailable for more than 48 consecutive hours
• Critical features are broken for more than 7 days
• We make material changes to the Service that significantly reduce functionality

Refund Amount: Pro-rated based on downtime as a percentage of the billing period.

How to Request: Email [email protected] with details of the disruption.

Billing Errors

Full refunds provided for:

• Duplicate charges
• Incorrect billing amounts
• Charges after account cancellation
• Unauthorized charges

Response Time: We will investigate within 5 business days and issue refunds within 10 business days.

Account Termination by RentKee

If we terminate your account for reasons other than Terms of Service violations:

• You receive a pro-rated refund for unused time
• Refund processed within 14 days of termination

If we terminate due to Terms violations:

• No refund provided
• You forfeit remaining subscription time

Trial Period Terms

• Duration: 14 days for Pro and Pro+ plans
• No Charge: Credit card required but not charged during trial
• Cancel Anytime: Cancel before trial ends to avoid charges
• One Per User: One free trial per email address/user

Trial Cancellation

• Cancel during trial period: No charge, no refund needed
• Cancel after trial ends: Standard refund policy applies

Trial Abuse

We reserve the right to refuse trials to users who:

• Have previously abused trial periods
• Create multiple accounts for repeated trials
• Provide fraudulent information

Custom Refund Terms

Enterprise customers may have custom refund terms specified in their service agreement. Contact your account manager for details.

Standard Enterprise Policy

Unless otherwise agreed:

• 30-day money-back guarantee from contract start
• Pro-rated refunds for early termination (after 30 days)
• Minimum 90-day notice for cancellation

How to Request a Refund

1. Email:[email protected]
2. Subject: "Refund Request - [Account Email]"
3. Include:
   • Your account email
   • Reason for refund
   • Date of charge
   • Transaction ID (if available)

Processing Time

• Review: Within 5 business days
• Decision: Communicated via email
• Refund: Processed within 10 business days of approval
• Bank Processing: May take 5-10 additional business days

Refund Method

Refunds issued to original payment method:

• Credit card refunds: 5-10 business days
• ACH refunds: 3-5 business days
• PayPal refunds: 1-2 business days

If original method is unavailable, we may issue:

• Account credit
• Check (for amounts over $100)
• Alternative payment method (by arrangement)

Dispute Resolution

Before filing a chargeback with your bank:

1. Contact us at [email protected]
2. We will work to resolve the issue within 48 hours
3. Most disputes can be resolved without chargebacks

Chargeback Consequences

Filing a chargeback may result in:

• Account suspension during investigation
• Account termination if chargeback is unjustified
• Chargeback fees passed to your account
• Permanent ban from RentKee

Legitimate Chargebacks

We will not penalize chargebacks for:

• Unauthorized charges (fraud)
• Billing errors we fail to resolve
• Service not provided as described

California Residents

Under California law, you have additional rights:

• 3-day cooling-off period for contracts over $500
• Right to cancel within 3 days of purchase
• Full refund if canceled within this period

European Union Residents

Under EU Distance Selling Directive:

• 14-day withdrawal period from purchase
• Full refund if canceled within 14 days
• No reason required for cancellation

Other Jurisdictions

Some jurisdictions may provide additional consumer rights. This policy does not override mandatory local laws.