Privacy Policy

Effective Date: January 7, 2026

Last Updated: January 7, 2026

1. Introduction

RentKee ("we," "us," or "our") operates the RentKee property management platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service through our website and mobile applications.

By using RentKee, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you register for RentKee, we collect:

  • Contact Information: Name, email address, phone number
  • Account Information: Password (encrypted), profile preferences
  • Organization Information: Company/organization name, business type
  • Property Information: Property addresses, unit details, rental rates
  • Tenant Information: Tenant names, contact details, lease terms
  • Payment Information: Bank account details (last 4 digits only), payment history

Automatically Collected Information

When you use our Service, we automatically collect:

  • Device Information: IP address, browser type and version, device identifiers
  • Usage Data: Pages visited, features used, time spent, access times
  • Location Data: Approximate location based on IP address

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your session and keep you logged in
  • Remember your preferences
  • Analyze usage patterns and improve our Service
  • Provide secure authentication

You can control cookies through your browser settings. Blocking cookies may limit functionality.

3. How We Use Your Information

We use your information to:

  • Provide the Service: Process applications, manage leases, facilitate payments
  • Improve the Service: Analyze usage patterns, develop new features
  • Communicate: Send transactional emails, notifications, support responses
  • Security: Prevent fraud, ensure platform security, verify identity
  • Legal Compliance: Comply with legal obligations, respond to legal requests

We will never sell your personal information to third parties.

4. How We Share Your Information

Service Providers

We share data with trusted third-party service providers:

  • Stripe: Payment processing (PCI-DSS compliant)
  • AWS: Cloud hosting and infrastructure
  • SendGrid/Mailgun: Transactional email delivery
  • Sentry: Error monitoring and debugging

These providers are contractually obligated to protect your data and use it only for specified purposes.

Within the Platform

  • Property Managers can view tenant information for properties they manage
  • Landlords can view all data within their organization
  • Tenants can view their own data and communicate with property managers

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to:

  • Enforce our Terms of Service
  • Protect our rights, property, or safety
  • Prevent fraud or security threats

Business Transfers

If RentKee is acquired or merged with another company, your information may be transferred to the new owners.

5. Your Privacy Rights

For All Users

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and associated data
  • Export your data in a portable format
  • Opt-out of marketing communications

California Residents (CCPA)

California residents have additional rights:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information (we don't sell data)
  • Right to non-discrimination for exercising privacy rights

EU Residents (GDPR)

EU residents have additional rights:

  • Right to data portability
  • Right to restrict processing
  • Right to object to processing
  • Right to lodge a complaint with supervisory authority

Children's Privacy

RentKee is not intended for users under 18. We do not knowingly collect information from children.

6. Data Security

We implement industry-standard security measures:

  • Encryption: Data encrypted in transit (TLS/SSL) and at rest
  • Authentication: Secure password hashing (Argon2)
  • Access Controls: Role-based access, principle of least privilege
  • Monitoring: Continuous security monitoring and logging
  • Regular Audits: Security assessments and penetration testing

However, no system is 100% secure. Use strong passwords and enable two-factor authentication.

Data Breach Notification

In the event of a data breach, we will notify affected users within 72 hours and provide information about:

  • What data was compromised
  • Actions we're taking
  • Steps you should take to protect yourself

7. Data Retention

We retain your data:

  • Active Accounts: As long as your account is active
  • Deleted Accounts: 30 days after deletion (for recovery)
  • Legal Requirements: Longer if required by law (e.g., financial records)
  • Backups: Up to 90 days in backup systems

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through:

  • Standard Contractual Clauses (EU)
  • Adequacy decisions
  • Other lawful transfer mechanisms

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Review their privacy policies before providing information.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Email notification
  • Notice on our website
  • In-app notification

Continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or to exercise your rights:

Email:[email protected]

Mail: RentKee Privacy Team, [Address TBD]

Data Protection Officer:[email protected]

For GDPR requests: [email protected]

For CCPA requests: [email protected]

This privacy policy was last updated on January 7, 2026.